🔔 Job Vacancy – Chennai | CSA (Customer Service Trainee)
📌 Designation: Customer Service Trainee (CSA)
📍 Location: Chennai
🏢 Work Mode: Work From Office
🕒 Shift: Rotational Shifts (Night Shift Included)
🎓 Qualification: Any Graduate (Freshers Eligible)
🧾 Job Role:
Customer calls / chats / emails handle பண்ணி
customer queries-க்கு proper resolution & support provide பண்ண வேண்டும்.
Voice / Email / Chat / Backend Process
எந்த process assign ஆகிறதோ அதில் work செய்ய வேண்டும்.
🔑 Key Responsibilities:
✔ Customer queries, complaints, enquiries handle பண்ணுதல்
✔ First Contact Resolution provide பண்ண முயற்சி
✔ Calls / Chats / Emails professionally handle பண்ணுதல்
✔ Company process, SLA & guidelines follow பண்ணுதல்
✔ Team Leader guidance follow பண்ணி performance improve பண்ணுதல்
✔ Customer details system-ல் accurate-ஆ update பண்ணுதல்
✔ Good communication & teamwork maintain பண்ணுதல்
🧠 Required Skills:
✅ Good Communication Skills (English)
✅ Willing to work Rotational / Night Shifts
✅ Basic MS Office Knowledge (Word, Excel, PPT)
✅ Typing Speed: 20 WPM – 90% Accuracy
✅ Positive attitude & Open to Feedback
👨🎓 Eligibility:
🎓 Any Graduate – Freshers can Apply
📌 No Experience Required
🌟 Best Suitable For:
✔ Fresh Graduates
✔ BPO / Customer Support Career start பண்ண விரும்புபவர்கள்
✔ Chennai-ல Work From Office job தேடுபவர்கள்
📢 Apply Now (Official Link):
👉 https://career5.successfactors.eu/careers?company=firstsourc
✔ 100% Official Company Website
✔ No Consultancy | No Fees
✔ Direct Company Hiring
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